WAWF Down – 11/1/18 – 1600-1800 MT

Published / by wawfBlogAdmin / Leave a Comment

PIEE Downtime Notification [11/1/18 @ 13:54]

PMO has made arrangement to have two hours of downtime, 1600-1800 MT, Thursday, November 1, to deploy ESR_88, which is to load a new OCSP signing certicate to WAWF PROD keystore.

During the downtime window, all systems under PIEE (WAWF, EDA, CDR, myInvoice, eMIPR, CORT Tool, IUID Registry, NCCS, Data Lake, the MRS tool, etc.) will not be available.

Sorry for the short notice.

WAWF E-Business Suite Program Management Office
J62C Enterprise Sourcing, Medical and Contingency Portfolio (ESMC)
Defense Logistics Agency (DLA)

WAWF Channel Failure for RFID Combos / Pack Updates

Published / by wawfBlogAdmin / Leave a Comment

Update Aug 6, 2018 – 7:30 am (PST): The DAAS GEX has reported that access to WAWF has been restored and that the backlog has been processed.
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
Update Aug 6, 2018 – 6:20 am (PST): WAWF administrators report that steps are being taken to restore access to DAAS to allow flow of RFID Combos and UDF Pack Updates to restart. No ETA has been given. All other WAWF and UID Registry transactions remain unaffected.
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
Update Aug 3, 2018 – 2pm (PST): DISA has identified the problem and is working to restore the connection to DAAS for Mil-Pac VAN users to submit RFID Combos and UDF Pack Updates. No ETA has been given. All other WAWF and UID Registry transactions remain unaffected.
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
Aug 2, 2018: WAWF appears to have mistakenly removed its channel receiving UDF/FTP transactions from the Mil-Pac VAN. This effects all RFID Combos and UDF RFID Pack Updates posted to the Mil-Pac VAN after 9am (PST) on July 30. Receiving Reports, Reparable Receiving Reports, Invoices, Cost Vouchers, Progress Billings, and UID Registry transactions are unaffected.

We are working with DISA (WAWF) and DAAS to get the channel restored. Transactions may still be submitted to the Mil-Pac VAN and will be held by DAAS (the DOD’s VAN) for processing as soon as the channel is restored.

Please send an email to support@milpac.com if you wish to be notified when this situation is resolved or have other concerns.

Reparable Receiving Report (RRR) Failure in WAWF 5.12.0

Published / by wawfBlogAdmin / Leave a Comment

The deployment of WAWF 5.12.0 on July 14-15 included an unannounced and undocumented change to the EDI requirements which is causing GFP RRR transactions to fail, system-wide. The error manifests itself in the following error report in WAWF Import Status emails:

ERROR: Property Receiver is a mandatory field.

Affected users should forward any WAWF Import Status emails that include such an error to Mil-Pac Technical Support. We are hand-patching X12-856 Reparable Receiving Reports and X12-857 Reparable Combos and resubmitting to WAWF. Reparable UDF Combos (Combos with RFID) require technical information not yet provided by the Government.

Affected users that have sent in requests for corrections and/or upgrade will be notified when the patch becomes available.

WAWF Application Down

Published / by wawfBlogAdmin / Leave a Comment

#### Resolved: The Wide Area Workflow e-Business suite is back online.

————————————

The Wide Area Workflow application is current experiencing technical difficulties. Technicians are working on identifying and correcting this trouble as soon as possible.

This does not impact ability of Mil-Pac users to submit shipment and invoice transactions.

Electronic Business Service Desk
866-618-5988, 801-605-7095
disa.global.servicedesk.mbx.eb-ticket-requests@mail.mil

WAWF/GEX OUTAGE Notification INC000005584812 (Critical)

Published / by wawfBlogAdmin / Leave a Comment

Application: WAWF (Wide Area Workflow) Global Exchange Services (GEX)

Incident Summary: WAWF E-Business Suite and GEX applications are unavailable.

Operational Impact: [Outage]An unknown number of users worldwide were unable to process data transactions through the Ogden GEX. No known work around exists for Wide Area Workflow, Defense Travel System and all other customers utilizing the GEX.
An unknown number of WAWF Government and commercial users are unable to access portal applications. Payment transactions are delayed, contract documents are inaccessible and all other portal systems are impacted.

Update: DISA Technicians are investigating the issue. Further updates will be provided as they are available.

Event Start Date and Time (Z): 9/15/2017 1835 Zulu

****** UPDATE 9/15/2017 2142 Zulu:

Incident Summary: During initial investigation of WAWF/GEX connection issue it was discovered that a secondary circuit at Ogden was down, connections between Ogden and several applications became unavailable. Update Ogden site is now in a network HAZCON.

Operational Impact: [HAZCON] An unknown number of users worldwide are unable to access multiple applications going through DECC Ogden. Failover to the primary has somewhat stabilized access.

****** Resolved: (16 SEPT): COMM-IM informed that the DGOC Transport team performed a toggle of the transceiver at Fort Lewis which restored services @ 0145Z 9/16/2017. COMM-IM has verified Ogden Secondary circuit in question is now out of HAZCON and requested to monitor status for 24hrs.

Event End Date and Time (Z): 9/16/2017 0145 Zulu

RFID Combo Processing Interrupted

Published / by wawfBlogAdmin / Leave a Comment

Interruption of the processing of RFID Combo transactions has been reported. All other EDI transactions are unaffected.

Transactions are being delivered to DLA but not processed. DLA Transaction Services is being consulted.

DLATS Reference No.: INC000000060592
Summary: UDF Combos packet loss

Your reported Incident has been resolved with the following resolution:
channel off on gexb as not processed there before. Started and backlogged sent.

*** RFID Combo processing resumed 4/3/2017 @ 7:14a PT. Unprocessed transactions previously submitted were processed, which may result in spurious notification emails citing duplication of transactions.

WAWF Outage – 2/27/2017

Published / by wawfBlogAdmin / Leave a Comment

Initial: WAWF Outage Reportable Notification; INC000005124329 (Critical App)

Application: Wide Area Workflow (WAWF)

Incident Summary: Wide Area Workflow e-Business Suite (WAWF) Invoicing, Receipt, Acceptance and Property Transfer (IRAPT) Application is in a degraded status due to document processing issues.

Operational Impact: Unclassified production environment IRAPT documents are becoming invalid Customers worldwide are experiencing a delay in processing of documents for payment. No known work around exists. Approximately 60 calls received.

Update: The application development team is working with the Program Management Office and the database administrator to resolve the issue.

Event Start Date and Time (Z): 2/27/2017 1222Z
Event End Date and Time (Z):
Related ticket: INC000005123667

*** 2/27/2017 – 10:57am PST Update: The software developers have identified the cause of the issue. A patch is currently being developed and is scheduled to be deployed this tonight 2/27/2017 17:00 MT – 20:00 MT.

*** Update: The software developers have delivered the patch to fix the issue. The software testers need more time to install and test the patch prior to deployment. The patch is expected to be applied tomorrow 3/01/2017 00:00 Zulu – 03:00 Zulu. (2/28 1700-1800MT)